Shipping policy
1. Overview
At Elyza Store, we are committed to delivering your electronics and beauty products safely and in perfect condition. This Shipping Policy outlines how we process, ship, and deliver your orders to customers in the United States and the United Kingdom.
By placing an order with Elyza Store, you agree to the terms described in this policy.
2. Shipping Destinations
We currently ship to the following countries:
- United States (USA) — All 50 states, including Alaska and Hawaii. We do not currently ship to US territories such as Puerto Rico, Guam, or the US Virgin Islands.
- United Kingdom (UK) — England, Scotland, Wales, and Northern Ireland. We do not currently deliver to the Channel Islands or Isle of Man.
If your location is not listed, please contact us at contact@elyzastore.com and we will do our best to assist you.
3. Shipping Cost
We offer free shipping on all orders to the United States and the United Kingdom. No minimum order value is required. The shipping cost will always show as £0.00 / $0.00 at checkout.
4. Order Processing Times
All orders are subject to a processing period before shipment. Processing includes payment verification, quality inspection, and packaging.
- Standard Processing: 1–3 business days
- Peak Periods (holidays, promotions): Up to 5 business days
Orders placed on weekends or public holidays will begin processing on the next available business day. Total delivery time = processing time + shipping time.
5. Delivery Timeframes
Once your order has been dispatched, estimated delivery times are as follows:
| Destination | Estimated Delivery |
|---|---|
| United States (USA) | 7–15 business days after dispatch |
| United Kingdom (UK) | 7–15 business days after dispatch |
Delivery timeframes are estimates and are not guaranteed. Occasional delays may occur due to high demand periods, carrier disruptions, customs clearance, or factors outside our control. We appreciate your patience and will always keep you informed.
6. Customs & Import Processing
Your order may pass through customs or international transit before reaching you. This is a standard part of the international shipping process and is already accounted for in our delivery timeframes. You will not be charged any additional fees for this.
Please note:
- UK prices include VAT where applicable.
- US prices are exclusive of state and local sales taxes, which may be applied at checkout depending on your delivery address.
7. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your delivery in real time. Please allow up to 3–5 business days after dispatch for tracking information to be updated.
If you have not received a tracking email within 5 business days of your order confirmation, please check your spam/junk folder or contact us at contact@elyzastore.com.
8. Lost, Damaged or Delayed Orders
Lost Parcels
If your order has not arrived within 20 business days of the estimated delivery date, please contact us at contact@elyzastore.com. We will investigate with the carrier and, if the parcel is confirmed lost, we will reship your order or issue a full refund at no additional cost.
Damaged Parcels
If your order arrives damaged, please take clear photographs of the packaging and the item and contact us within 48 hours of delivery with your order number and photos. We will arrange a replacement or full refund promptly.
Delayed Orders
If your order is taking longer than expected, please contact us and we will follow up with the carrier on your behalf. We thank you for your understanding as some delays may be outside our direct control.
9. Address Accuracy
It is the customer's responsibility to provide a complete and accurate shipping address at the time of purchase. Elyza Store is not liable for non-delivery resulting from an incorrect or incomplete address, failure to collect from a local collection point, or an unattended delivery where a signature is required.
If you notice an error after placing your order, contact us immediately at contact@elyzastore.com. We will do our best to update the address before dispatch. Once dispatched, address changes may not be possible.
10. Contact Us
For any shipping-related questions, please contact our support team at contact@elyzastore.com. We are available Monday – Friday, 9am–5pm (GMT / EST).