Contact information

Get in Touch

We are here to help. Whether you have a question about an order, a product, or our policies, our support team is ready to assist you. Please review the options below to find the fastest way to reach us.

Contact Us

PA Digital Business LLC
9380 SW 72nd St, Ste B-214
Miami, FL 33173
United States

Email: shop@elyza.com
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT / EST)
Response Time: We aim to respond to all enquiries within 1–2 business days.

For the fastest resolution, please include your order number and a clear description of your enquiry when contacting us.

Order & Shipping Enquiries

For questions about your order status, tracking, or delivery, please email us at contact@elyzastore.com with your order number. You can also track your order using the tracking link provided in your dispatch confirmation email.

Returns, Refunds & Exchanges

If you wish to request a return, refund, or exchange, please contact us at contact@elyzastore.com within 30 days of receiving your order. Include your order number, reason for the request, and any relevant photographs if the item is damaged or incorrect.

Please do not send any items back without first receiving a Return Authorisation Number (RAN) from our team.

Warranty Claims

For warranty-related issues with electronic products, please email contact@elyzastore.com with the subject line "Warranty Claim – [Your Order Number]". Include a description of the fault and photographs or a short video of the issue.

General Enquiries

For any other questions — including questions about our products, policies, or anything else — feel free to reach out at contact@elyzastore.com. We are always happy to help.

Markets We Serve

Elyza Store operates and ships exclusively to the United States (USA) and the United Kingdom (UK).

Privacy Concerns

For any questions or requests related to your personal data, including data access, correction, or deletion requests under GDPR or CCPA, please contact us at contact@elyzastore.com with the subject line "Privacy Request". We will respond within the legally required timeframe.